Claims
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Our
objective is to provide a fair and efficient service to all our
policyholders. Please assist us in helping you by completing the claim
form as accurately as possible and enclosing the correct documents. |
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With all claims we require: |
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Your insurance policy/certificate. OR |
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| Travel agents invoice showing that you paid an insurance premium. |
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Make a claim now! |
The list below details the specific requirements for most claims. |
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Cancellation Claims: |
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| Tour operators booking and cancellation invoices. |
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| Unused airline tickets. |
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| Proof of reason for cancellation; Death or Medical certificate, letter of Redundancy, Court Subpoena. |
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Travel Delay Claims: |
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| Written confirmation from airline giving intended and actual departure times and reason for delay. |
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Missed Departure Claims: |
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| Receipts for additional travel costs incurred. |
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| Written evidence of the event that caused you to miss the departure. |
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Medical Expenses Claim: |
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| 24
hour Medical Emergency Service must be contacted should a serious
medical problem arise or in the event of in-patient hospitalisation. |
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| Receipts for expenses incurred. |
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| Used and unused travel tickets. |
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| Form E111 if treatment obtained within the EU. |
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| Report from treating doctor. |
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| Hospital confirmation of admission and discharge dates. |
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| Hotel invoice for additional accommodation casts. |
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Curtailment Claims: |
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| Evidence to support early return home, Death or Medical certificate. |
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| Receipts for all expenses incurred. |
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| Used or unused travel tickets. |
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Personal Property, Money, Loss of Passport Claims: |
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| List of items claimed showing date, place of purchase, and price paid. |
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| Police and/or tour representatives report. |
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| Property
Irregularity Report where loss, damage or delay has occurred whilst
your baggage has been in the custody of the airline. |
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| Consulates report. |
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| Baggage tags and airline tickets. |
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Proof of value and ownership as follows: |
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| Receipts, pre loss valuations, instruction books/manuals. |
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| Currency vouchers, bank statements. |
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| Credit card vouchers/statements. |
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| Receipts/Reports/Valuations from reputable dealers. |
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| Photos of jewellery (or of you wearing items). |
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| Letter confirming beyond repair. |
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